The Reasons
SAFIRA has initially developed a middleware platform to connect the bank call center to backend applications
8 years later, with a 2 engineers team, it now integrates 37 direct banking applications, serving 10.000 users in 800 agencies
Delivers an average of 4.270.073 transactions per month, reducing and saving MIPS
Telco Operator needed to improve service levels quality provided to broadband customers
SAFIRA was named responsible for front line service
SLAs are continuously exceeded
Team grows from 4 to 25 engineers
Life Insurance Company wanted to improve the revenue of its risk products
SAFIRA has created a risk products offer management system
Our customer’s revenue increased by €300 millions that year
Our Telco customer wanted that its agents locate products and prices in a quick and efficient way
SAFIRA gave them relevant results in less than 1 second